2. Collected data

In accordance with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – GDPR)

Information of a personal nature communicated on the madebyghigi.com and madebyghigi.lu websites is processed in compliance with the Luxembourg law of August 2, 2002 on the protection of persons with regard to the processing of personal data as amended, and in accordance with the EU Data Protection Rules Reform 2018 (GDPR). Customers have the right to access, modify, rectify and delete their personal data at any time. These rights may be exercised by sending a letter to the SOUDOPLAST head office or electronically to .

Information collected and how it is used

SOUDOPLAST is responsible for the processing of personal data. SOUDOPLAST undertakes not to communicate, free of charge or in return for payment, the contact details of its customers (*except for third parties involved in the execution of orders (carriers, banking services) and/or its newsletter subscribers to a third party. The customer has the right to access, modify, rectify and delete data concerning him/her, which he/she may exercise by contacting SOUDOPLAST.

When do we collect your data?

We collect personal data from you when :

• You are browsing our Site,
• You can contact us through various channels, including contact forms, by post or by telephone,
• You are taking part in a game or competition, satisfaction surveys or polls,
• You visit us at our company headquarters
• You have given your consent to third parties to transmit your personal data to us,

We only collect your personal data when it is strictly necessary and legal. We undertake to collect only the minimum amount of personal information necessary for the purposes covered by this Policy.

Your rights

You can ask SOUDOPLAST to communicate to you, correct, update, or delete the information you have provided on the site, and which you have authorized to be kept in the customer database, by contacting us at SOUDOPLAST
Before sending you personal data, we will ask you to provide us with proof of your identity. If you are unable to prove your identity, we reserve the right to refuse to send you your personal data. Your request will be processed within a maximum of 2 months, provided it has not been abused.
Concerning rights of rectification and deletion: the prerequisites are identical to those for the right of access. In addition and where applicable, you must ensure that you provide SOUDOPLAST with any updates or changes to the information concerning you, including in particular those relating to your postal and/or e-mail address, in order to enable us to ship your orders to the correct address and to contact you regarding the latter if necessary. Finally, SOUDOPLAST may also keep for archiving purposes copies of communications with users of the website and any replies to questions or comments sent to users by our customer service department.
Your rights may be exercised at no cost by sending us an e-mail to simply stating the reason for your request and the right you wish to exercise. In particular, you are entitled to :

• • Request access to the data we hold on you.
  • Ask us to rectify any data we already hold.
  • Ask us to delete your data insofar as it is no longer necessary for the purpose for which we might have needed to process it, as already indicated above, or for which we are no longer competent to do so.
  • Ask us to restrict the processing of your data, which means that, in certain cases, you may ask us to temporarily suspend the processing of your data or to retain it beyond the time necessary if you need it.
  • Provide instructions regarding the retention, deletion or disclosure of your personal data after your death.
    Security of your information and non-disclosure to third parties (with the exception of third parties involved in order fulfillment (carriers, banking services)
    We are committed to ensuring the security of your information.
    In order to prevent unauthorized access or disclosure, we have put in place physical and electronic procedures to safeguard and secure the information we hold.
    SOUDOPLAST undertakes not to communicate the contact details of its customers or newsletter subscribers to third parties without their authorization, * with the exception of third parties involved in order processing (carriers, banking services). In the exceptional case of non-payment or fraudulent use of payment means, SOUDOPLAST reserves the right to communicate all necessary data to the police, competent jurisdictions and collection agencies.