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Introduction

Committed to protecting your privacy, we place great importance on the confidentiality of the personal data you provide to us. Through this privacy policy, we would like to explain the nature of the personal data we collect, how we process it, the measures we take to ensure its security, and your rights.

Our Policy may be updated at any time by us and such changes will take effect immediately. Please refer to it regularly for the latest version.

This Policy applies to all personal data that you directly or indirectly provide to us.

Data Collected

Personal information provided on the soudoplast.com website is processed in accordance with current Luxembourg law regarding the protection of individuals with regard to the processing of personal data, as well as the European General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

The customer has the right to access, modify, correct, and delete their personal data at any time. These rights may be exercised by sending a letter to Soudoplast’s headquarters or by email to contact@soudoplast.lu


Information collected and how it is used

Soudoplast is the controller of personal data. Soudoplast undertakes not to sell, rent, or disclose its customers’ contact information to third parties, whether for free or for a fee, with the exception of third parties whose involvement is strictly necessary for the fulfillment of contracts and requests (e.g., banking services, website hosting provider).

When do we collect your data?

We collect personal data from you when :

  • You are browsing our website.
  • You can contact us via our contact form (generated by Elementor Pro), by mail, or by phone. Through the contact form, we collect only the data necessary to respond to your request (typically: name, email address, and message content).
  • You are visiting us at our company headquarters.


We only collect your personal data when it is strictly necessary and legal. We undertake to collect only the minimum amount of personal information necessary for the purposes covered by this Policy.

Cookies and Tracking Technologies (Managed via Borlabs Cookie)

Our website uses cookies to improve your browsing experience, analyze traffic, and ensure the security of the site. Thanks to our Borlabs Cookie consent management tool, no non-essential cookies (statistical, marketing, or external media) are stored on your browser until you have given your explicit consent.

Here are the details of the services and cookies used on our website, organized by category:

1. Essential Cookies (Strictly Necessary)

These cookies are essential for the website to function properly and cannot be disabled.

  • Borlabs Cookie: This technical cookie is used to remember your cookie consent choices for a period of 1 year. No personal data is transmitted to the plugin developer.
  • WPML: Used to identify the user’s browsing language so that the site is displayed in the correct language. It does not store any personally identifiable information.

2. Statistics

  • Google Analytics (via Google Site Kit): This tool allows us to analyze the site’s audience and usage overall in order to improve its usability. Tracking data is enabled and collected only after you have given your express consent in the cookie banner.

3. Marketing

  • Jetpack: This technical and marketing plugin helps optimize the site’s performance, ensure its security, and analyze overall visitor engagement with our content.


4. External Media and Third-Party Scripts

Some technical features of our site (related to our Elementor Pro page builder or our extensions) preload third-party elements. Borlabs Cookie blocks these scripts as a precaution until you accept them:

  • Google reCAPTCHA: Integrated into our Elementor contact form to protect the site from spam and malicious automated logins.
  • Facebook, YouTube, Vimeo, Google Maps: Scripts and APIs for technical integration that may be running in the background as part of our theme’s or content builders’ dependencies.


Change your preferences: You can change your settings or revoke your consent at any time by clicking the cookie management link at the bottom of our website.

Your rights

You can ask Soudoplast to provide you with, correct, update, or delete the information you have provided on the website by contacting us at: contact@soudoplast.lu

Before sending you personal data, we will ask you to provide us with proof of your identity. If you are unable to prove your identity, we reserve the right to refuse to send you your personal data. Your request will be processed within a maximum of 1 month (extendable to 2 months in complex cases, in accordance with the GDPR), provided that the request is not frivolous.

You can exercise your rights at no cost by sending us an email. In particular, you are entitled to :

  • Request access to the data we hold on you.
  • Request that we correct inaccurate data.
  • Request that we delete your data if it is no longer necessary for the purpose for which it was collected.
  • Request that we restrict the processing of your data in the cases provided for by law.
  • File a complaint with the competent supervisory authority (in Luxembourg: the CNPD—National Commission for Data Protection).

Data Security

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented physical, technical (such as the HTTPS security protocol), and electronic procedures to safeguard and secure the information we hold.

In the exceptional case of non-payment or payment fraud, Soudoplast reserves the right to disclose all necessary information to law enforcement agencies, competent courts, and debt collection agencies.